Terms of Service

Introduction: Scope, Contracting Party and Acceptance

Version: V1.3. Updated and effective date: October 16, 2026.

These Terms of Service are between you and Xujie Yinli Technology (Shenzhen) Co., Ltd., a company registered in China with Unified Social Credit Code 91440300MAKN3JWB66. They apply to overseas applications, websites and related services provided under the HiWish name (collectively, the “Service”). The registered address is Room 277, 2/F, Wenzhengxin Building, Building 3, Zone 30, No. 2 Kefa Road, Kejiyuan Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China. Whether another name shown in an app store is covered by the Service depends on the operator and product scope expressly identified on that application's legal information page.

Before registering, purchasing or using a relevant feature, please read these Terms, the Privacy Policy, the Community Guidelines and the product conditions clearly displayed on the purchase page. The Community Guidelines and purchase conditions validly incorporated into the contract form part of these Terms. The Privacy Policy explains personal information processing; accepting these Terms does not mean that any consent required separately by law has also been obtained.

These Terms apply only where they are validly provided to you and incorporated into the relevant contract under applicable law. Matters requiring express consent, including automatic renewal, particular personal-information processing and new uses beyond the original purpose, require the corresponding authorisation under applicable law; accepting these Terms does not authorise all such matters. Processing necessary to provide a feature you actively request is not automatically a basis for processing all sensitive information, model training or transfers to third-party AI. If you do not accept these Terms, stop registering for or using the relevant Service and deal with purchased entitlements and your account under these Terms. If you act for an organisation, you must have authority to bind it; organisational use remains subject to applicable user-age and content restrictions.

Specific, legally valid commitments concerning a product that are clearly provided to you at purchase must be honoured. Mandatory local law and the applicable consumer supplements in Section 14 take precedence; no document may reduce non-waivable statutory rights through a general disclaimer.

From the effective date above, this version applies when formally provided to you and validly incorporated into your contract as permitted by law. Changes for existing accounts or purchases apply only after any notice, waiting period and consent required by applicable law and the original contract. A stated date or continued use does not universally replace legally required consent. This version does not retroactively reduce accrued purchase entitlements, rights relating to requests already made or non-waivable statutory remedies.

These Terms and accompanying documents are available in Chinese and English and are intended to convey the same meaning. Any discrepancy is interpreted in the context of the complete provisions, information validly provided at purchase and applicable law. Any legal requirement for interpretation in the consumer’s favour or provision of information in a particular language prevails. A language discrepancy does not expand our exclusions of liability or licence to user content, or reduce your statutory rights. Contact support@hiwish.fyi for clarification.

1. Eligibility, Accounts and Notices

You must be at least 18 years old and have the capacity to enter into a contract required by the law where you are located; any higher local minimum age applies. Do not misstate your age or use another person's account to evade restrictions. Every character you create and use in the Service must be set as at least 18 years old; that setting must not disguise sexualised content involving an obviously underage appearance, identity or context. We may use age-verification measures proportionate to the risk and designed to minimise personal information collection; failure to complete necessary verification may result in restrictions on relevant features.

Provide accurate and complete required registration information and update it when relevant details change. Protect your sign-in credentials and contact support@hiwish.fyi as soon as possible after discovering unauthorised access or a security issue. You are responsible for account activity you perform or authorise; unauthorised activity is handled according to each party's actual fault and applicable law, rather than being presumed entirely your responsibility simply because it occurred under your account.

The Service may set content-size, storage, access, concurrency and usage-rate limits proportionate to security, resource and cost management. Important limits affecting purchased entitlements must be clearly disclosed before purchase; material adverse changes, including lower storage limits or reductions in purchased features, are handled under Section 8. Keep copies of important content; this recommendation does not release us from security, retention or content-retrieval obligations under applicable law or the contract.

Prolonged absence from sign-in does not by itself cause unused purchased HiCoin to expire. Any account cleanup, service restriction or storage adjustment requires a valid reason and must comply with applicable retention, notice, content-retrieval and consumer-protection requirements; purchased entitlements are handled under Sections 8 and 12.

We may send account, security, transaction and service-change information through your email or in-app notification channels. Marketing messages require any permission required by applicable law and must offer an unsubscribe method; declining marketing does not affect necessary account or transaction notices.

2. Use Rules, Prohibited Conduct and Enforcement

The Community Guidelines form part of these Terms. You are responsible, in proportion to your conduct and fault, for text, images, audio, video and other material you submit, publish or request to generate. Where a third-party licence materially restricts a feature or asset, we must provide an understandable explanation before you select that feature; important restrictions not previously disclosed must not be added only after purchase or use.

Do not submit, request or distribute material that infringes copyright, trademark, privacy, likeness, voice, reputation or other rights, or material you have no authority to provide. Do not upload malware, create security risks, interfere with the Service or send spam advertising, scams, chain messages or other harassing information.

Do not create, request or distribute pornography, extreme obscenity, bestiality, rape, incest or animal-abuse content. Do not exploit or sexualise minors, including grooming, extortion, apparently underage depictions or attempts to evade this rule by claiming fiction, AI generation or an adult age label. Do not create or share non-consensual intimate imagery, sexualised deepfakes or content that endangers another person's physical safety.

Do not encourage hatred, unlawful discrimination, terrorism, violent extremism, self-harm or suicide; defame another person or deliberately provide false information to harm them; or facilitate crime, illegal drug transactions or other unlawful activity. Lawful help-seeking, prevention, accounts of personal experience and educational expression should be assessed in context, rather than automatically treated as violations simply because related words appear.

Do not use the Service for automated decisions adversely affecting a person's legal rights or obligations, or misrepresent AI output as professional medical, legal, financial or tax services. AI limitations and safety matters are addressed in Section 13.

Do not misrepresent your identity or affiliations, solicit personal information from minors, collect user information for contact without consent, access information not intentionally made available, resell or sublicense the Service, evade security or age restrictions, or reverse engineer software beyond what the law permits. Do not submit someone else's recordings without appropriate authorisation, clone or impersonate another person's voice, or make deceptive or harmful likeness or voice imitations.

For suspected violations, we may take proportionate measures based on seriousness, credible evidence and risk, including warnings, distribution limits, content removal, feature suspension or account termination. Necessary urgent measures may precede notice to protect safety, comply with law or prevent evidence destruction. Where notice is possible and lawful, we will state the main reasons, scope, duration and appeal method; users may request review at support@hiwish.fyi. Investigations, security mechanisms and other people's information that cannot lawfully be disclosed are excepted. Reports to competent authorities are handled under the law and Privacy Policy. Paid entitlements and remedies for erroneous enforcement are addressed in Sections 8 and 12.

3. Your Content, Limited Licence and Intellectual Property

You confirm that you have the necessary rights and appropriate authorisation to submit content, including permission required for real people's likenesses, voices and personal information. As between you and us, you retain the rights you lawfully own. These Terms do not confer intellectual property rights that otherwise do not exist or authorise infringement of third-party rights.

To provide, retain, transmit, display and process content according to your choices, and to fulfil security, troubleshooting, complaint-handling and legal obligations, you grant us a limited, non-exclusive, royalty-free licence covering only the territories necessary for the actual Service. Reproduction, transcoding, adaptation and transmission under this licence are limited to those necessary purposes. These Terms do not authorise public display or advertising use of private chats, unpublished drafts, private images or recordings. If service improvement requires use of content for model training, independent datasets or purposes beyond the necessary processing in this paragraph, those uses must be separately and clearly explained and must meet applicable lawful-basis and necessary consent requirements.

Public posting requires that the feature is available to you, that you meet the current publishing eligibility requirements and that you actively choose publication. Publishing eligibility does not guarantee recommendation or continued public display. When you publish a character, story or work within that scope, you license us to display, distribute, provide search and recommendations, and enable other users to interact with the character in the ways explained by the product, within your chosen public scope. The licence does not cover unpublished chats or personal information, or automatically authorise identifiable likenesses, voices or private conversations in external advertising. External promotion using your content or identity requires a separate explanation of scope, duration and withdrawal conditions and the necessary authorisation.

We may sublicense the foregoing licence only to service providers supplying necessary services for the same purposes and subject to appropriate restrictions. On a lawful business transfer, a necessary licence may transfer with the relevant business without expanding its purposes, while protecting user rights and meeting appropriate notice and personal-information requirements. The licence is not freely transferable to any third party for any purpose.

The licence lasts only for the necessary service period and within your chosen visibility scope. After you delete content, withdraw its public status or delete your account, we must stop corresponding new displays and business uses and handle system and backup copies under the Privacy Policy, applicable law and normal technical cleanup cycles. Limited use necessary to lawfully handle existing complaints, retain transaction evidence and complete pending tasks that you have not cancelled and that still have a lawful processing basis may continue only as necessary; it must not be used to justify long-term promotion, training or restoration of deleted content. Independent copies lawfully obtained by other users and external distribution do not automatically disappear when the platform deletes content; this paragraph does not prejudice your deletion or other statutory rights. After AI consent is withdrawn or deletion is requested, this content licence must not be used to continue processing that no longer has a lawful basis.

As between you and us, you retain any rights you lawfully hold in your own characters and AI outputs; interacting with another person's character does not transfer rights in it. AI outputs may be similar, incorrect or ineligible for copyright or other protection in some regions. We do not guarantee exclusivity, registrability or freedom from third-party rights risks. For commercial or sensitive uses, verify assets, licences and content as appropriate to your needs; we remain responsible for platform obligations that cannot lawfully be excluded.

Our software, service assets, names, brands, trademarks and related rights belong to us or the relevant rights holders. These Terms grant no trademark licence; do not scrape, extract or exploit protected systems or assets without permission, except where the law permits. We may use feedback you voluntarily provide to improve the Service without paying compensation for that feedback; this licence does not cover personal information, private content or third-party assets beyond the feedback purpose.

Third-party submissions come from the relevant contributors; assess reliability in light of their source and intended use. We may remove inappropriate content under these Terms, the Community Guidelines and the law. Preservation or disclosure of relevant records to comply with valid legal process, handle rights complaints, enforce these Terms or protect safety must be appropriate and necessary and comply with the Privacy Policy and applicable law. A content licence does not replace a personal-information processing basis, a cross-border transfer mechanism or your data rights.

4. Copyright and Other Rights Complaints

To report infringing content, contact support@hiwish.fyi with a description of the protected work or right, the allegedly infringing content and a link or identifier that locates it, contact details, authority to act for the rights holder and a signature. Explain in good faith why the use is unauthorised and confirm that the information is accurate; provide any additional oath, statement, format or submission-channel information required by the applicable legal process. Rights holders without an account may also complain.

We may request further information, limit distribution or remove content as necessary and lawfully share necessary complaint information with the relevant publisher; we will not share unrelated sensitive information. Urgent safety or non-consensual intimate-imagery complaints should clearly identify the content's location and the urgent reason. We handle them under applicable statutory mechanisms and the Community Guidelines, without allowing ordinary copyright procedures to delay measures that must be taken promptly.

Users who believe content was wrongly removed may request review with its location, their contact details, signature and explanation of the error. Where a statutory counter-notice process applies, its necessary identity, truthfulness declaration, jurisdictional consent and service-of-process requirements must also be satisfied. Restoration is determined under the process's prescribed time limits and valid court proceedings; receipt of any counter-notice does not guarantee immediate restoration.

Repeated or serious infringement may lead to proportionate account restrictions or termination; other rights holders' lawful complaints and users' review and statutory remedies are unaffected. Do not misuse complaint or counter-notice mechanisms to harass others or suppress lawful expression.

5. Third-party Websites, Models and Other Services

The Service may contain external links or allow you to choose independently to contract with a separate third party. Relevant third-party terms and privacy rules apply to independent websites and transactions outside our control; we cannot guarantee their content or performance. We will identify the relevant third party and conditions that materially affect you before you follow a link or make a selection.

Models, cloud storage, payment assistance and other providers we use to fulfil services we sell or promise do not relieve us of performance, security, consumer-remedy or personal-information responsibilities imposed by law or contract simply because they are third parties. If a provider failure causes paid services to be undelivered or defective, you may still make a request through the contact and refund channels in these Terms.

AI features that send content or personal information to a third party must provide legally required information about recipients, purposes, categories and other material matters and obtain valid authorisation where required by law or platform rules. Cross-border processing and your choices are handled under the Privacy Policy and applicable feature notices; these Terms do not mean that such authorisation has already been obtained or replace necessary cross-border safeguards. Processing necessary for contractual performance is limited to what is objectively needed to provide the Service you request, and does not automatically cover every use of sensitive information, model training or unrelated third-party use.

6. Responsibility for Loss, Service Guarantees and Limits of Liability

If your intentional or negligent unlawful conduct, infringement of third-party rights or material breach of these Terms directly causes a well-founded third-party claim against us, you are responsible only for legally attributable, reasonably foreseeable actual loss and necessary reasonable expenses to the extent allowed by applicable law and proportionate to your fault. You are not responsible for fault or unlawful conduct by us, our personnel or providers, or loss that was not reasonably mitigated.

We must promptly notify you of the relevant claim and provide reasonable assistance so that you have a reasonable opportunity to participate in its defence. A settlement made without your consent must not impose payment, an admission of liability or other obligations on you unless the law provides otherwise; you must not unreasonably reject a reasonable resolution that imposes no additional burden on you. Ordinary use, lawful complaints or objections to AI results do not trigger an indemnity.

AI output has limitations, and networks, devices, maintenance and third-party failures may affect the Service. Except for express purchase commitments and statutory guarantees, we do not guarantee that an output is absolutely accurate, exclusive or suitable for a particular purpose that you have not disclosed to us and that we have not accepted, or that the Service will never be interrupted. This explanation does not exclude legally required reasonable skill and care, conformity with descriptions or digital-content or digital-service quality obligations.

For general liability that the law permits us to limit, we are not responsible for loss lacking a reasonable causal connection to the breach of contract or infringement and not reasonably foreseeable when the contract was made. Foreseeable loss, necessary data-restoration costs and statutory remedies that consumers may legally claim are not excluded simply by calling them indirect loss, lost profits or data loss.

Only to the extent permitted by applicable law and where fair and valid, our aggregate liability to you for the Service for other legally limitable liabilities is capped at the greater of the equivalent of US$100 or the aggregate amount you actually paid us to purchase the Service, including payments through Apple, Google or another lawful payment channel. The same loss is not compensated twice.

The foregoing cap and exclusions do not apply to liability for death or personal injury that cannot legally be limited, fraud or intentional misconduct, gross negligence where limitation is prohibited, statutory consumer guarantees and refunds or other remedies, or liabilities under data-protection, privacy or other laws that cannot be limited. Refunds due, repayment of incorrect charges, settlement of undelivered entitlements and restoration of incorrectly deducted balances are not reduced by the US$100 cap. These Terms do not limit regulatory powers or waive your right to complain to regulators.

7. Dispute Resolution, Governing Law and Courts

For a dispute, you may send support@hiwish.fyi a description, relevant order or content identifiers and your requested resolution. We will try in good faith to resolve it within 30 days; any shorter statutory handling deadline applies. This informal process is not a mandatory prerequisite to seeking relief from a court, app store, payment institution, consumer organisation or regulator, and does not prevent urgent relief, statutory withdrawal, appeals or requests before a deadline expires.

To the extent permitted by applicable conflict-of-law and consumer-protection rules, these Terms are governed by the laws of the People's Republic of China. Where mandatory rules require another law to apply, those rules prevail; you do not lose non-waivable consumer, data-protection or other statutory protections in your habitual place of residence.

To the extent permitted by mandatory jurisdiction and consumer-protection rules, disputes may be submitted to a competent people's court at our registered place of business in Nanshan District, Shenzhen, Guangdong, China. These Terms do not restrict your legal right to bring a claim in your place of residence or another competent court.

These Terms do not require mandatory arbitration or waive rights to class or collective proceedings permitted by applicable law. Any future arbitration arrangement requires a separate valid agreement specifying the institution, rules and place of arbitration and satisfying applicable notice, consent and consumer-protection conditions.

8. Restrictions, Termination, Discontinuation and Changes to These Terms

You may stop using the Service and request account deletion under the Account Deletion Instructions. Account deletion, cancellation of future automatic renewal and refund requests are separate actions; the steps and entitlement treatment are addressed in Sections 11 and 12 and the Account Deletion Instructions. A statutory deletion right is not conditional on first successfully cancelling an app-store subscription.

To investigate credible fraud, unauthorised payments, serious violations or security risks, we may impose necessary and proportionate temporary restrictions related to the specific risk; they do not automatically forfeit all balances or permanently terminate the account. Following reasonable verification, serious or repeated breach, fraud, legal requirements or an inability reasonably to continue performance may justify termination. For remediable non-urgent issues, we will generally give notice and a reasonable opportunity to correct before action; urgent measures may be immediate, with main reasons and review channels afterwards where lawful. Erroneous measures must be corrected promptly. Permanent termination and disputed entitlements are handled under Section 12 and applicable law.

For ordinary commercial discontinuation, removal of core paid features or material adverse changes to ongoing services, we must give reasonable advance notice according to the impact and applicable law, explaining scope, timing, renewal handling, content retrieval and arrangements for undelivered entitlements. Where legal, safety or urgent technical reasons prevent advance notice, immediate action is limited to what is necessary, with follow-up arrangements communicated as soon as possible. Notice or urgent action does not remove legally required refunds, termination rights or other remedies.

After you delete content or the Service ends, the content licence survives only within the necessary scope specified in Section 3. Existing-payment, rights-complaint, dispute-resolution and liability provisions that legally need to continue remain applicable; survival provisions must not revive a cancelled broad content licence.

We may revise these Terms for changes in law, security requirements, technical maintenance or reasonable feature and operational adjustments, publishing the updated version, update date and principal changes. Material adverse changes require lawful advance notice through an appropriate direct channel, stating the effective time and legally available exit, termination or refund for the undelivered part; any specific statutory notice period applies. Where renewed consent is legally required, valid consent must be obtained rather than relying only on continued use.

Specific conditions for a new feature may take effect before you choose that feature, but new features must not be used to reduce existing paid entitlements immediately. Changes necessary for legal or urgent safety reasons may take effect sooner only as necessary, with notice where possible. Renewal-price and entitlement changes separately require notice or authorisation under app-store rules, purchase conditions and local law. Completed purchases and existing disputes are generally handled under the version effective at the time, except where law requires otherwise or a valid arrangement is more favourable to you.

9. Contact

Operator: Xujie Yinli Technology (Shenzhen) Co., Ltd. Unified Social Credit Code: 91440300MAKN3JWB66.

Registered address: Room 277, 2/F, Wenzhengxin Building, Building 3, Zone 30, No. 2 Kefa Road, Kejiyuan Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China.

General enquiries, security issues, content reports, rights complaints, consumer remedies and refund assistance: support@hiwish.fyi. State the issue type and provide only information needed to handle it; do not send full payment-card numbers, passwords or unnecessary sensitive information.

Regional representatives, copyright agents or dedicated statutory contact channels required by law are provided or published under applicable law; you may still submit relevant requests to the email above.

10. Purchases, HiCoin and Feature Charges

Only products actually available on the purchase page and in the relevant app store may be purchased. Prices, currencies, applicable taxes, one-time or subscription status, available features, allowances, periods and material restrictions will be clearly displayed before you submit an order; order confirmations and receipts form transaction records. Unreleased features, unavailable tiers or conceptual effects in promotional materials are not automatically included in purchased entitlements. Material product conditions must match the purchase interface; “subject to the page” wording must not exclude express commitments already made or statutory rights.

HiCoin is an account allowance for redeeming specified digital features within the Service. It is not legal tender, a deposit, a security or an investment product and earns no interest. Except for lawful refunds or expressly available lawful arrangements, cash withdrawal, transfers between users, trading outside the Service and cash redemption are not supported. Your purchase and use rights are subject to these Terms and non-waivable statutory protections and cannot be arbitrarily cancelled by calling the allowance virtual currency.

Purchase conditions must distinguish directly purchased HiCoin, HiCoin in a paid package that is substantively purchased currency or credits, expressly periodic service-use allowances and entirely free promotions or rewards. Purchased currency or credits do not lose protection by being called a “gift”; where law or purchase-channel rules prohibit expiry, they must not be cleared because of monthly refresh, membership expiry or failure to sign in. Genuine use allowances for a specified service period are used for purposes and periods clearly disclosed before purchase and that are lawful and fair, and are not thereby permanent account currency; purchased currency must not later be renamed a periodic allowance to evade protection. Entirely free rewards may have lawful terms clearly displayed before claiming, without retroactive shortening. Termination, refunds and deletion are handled under Section 12.

Where a purchase can consume allowances from different sources, material deduction priorities and their effects must be clearly explained before charging and follow valid purchase conditions, without evading purchased-currency protection or adding undisclosed costs. Cancelled, failed or otherwise refundable deductions must be returned according to verifiable original sources and lawful validity terms; purchased-currency validity must not be shortened through the return process. Where we cannot perform for reasons attributable to us, lawful repair, usable entitlements or an appropriate refund must be provided rather than substituting expired allowances for remedies legally due.

Before a charged feature runs, we will explain the single charge or calculable rate, expected deduction, output type and whether images, video or voice may be added automatically. Where paid media is triggered automatically by a conversational turn, clear notice and any necessary choice must be provided when that mode is enabled; hidden defaults must not increase charges. Where actual usage determines charges and an exact amount cannot be known in advance, an understandable calculation method and available spending controls will be provided.

Reserving HiCoin for a generation task does not mean delivery is complete. For cancellation, provider refusal or failure, duplicate deductions, non-delivery or partial delivery, we will calculate charges using the disclosed billing units and release or return the undelivered part without duplicate charging. A platform safety refusal that does not provide the agreed result does not automatically count as a fully paid generation; deliberate abuse may separately lead to account measures. Mere dislike of a randomly generated result that was normally delivered does not automatically create an additional commercial refund commitment; statutory quality and refund rights remain unaffected.

If a purchase has not arrived or duplicate charging is suspected, use the official restore-purchases feature where applicable, or contact support with the order identifier; do not purchase again to try to fix it. App-store restoration of consumable HiCoin may be limited, but we will still verify valid orders and remaining balances and must not refuse to address proven non-delivery merely because the store does not support one-click restoration.

11. Memberships, Automatic Renewal and Cancellation

Membership type, price, term, included allowances, restricted features and automatic-renewal status are governed by product conditions clearly displayed and confirmed by you before purchase. Monthly and prepaid annual plans are different payment periods; a prepaid annual plan is not a twelve-month loan or contract paid in monthly instalments. Membership is for the account linked to the purchase only. Family sharing and restoration across platforms or accounts must be clarified before purchase; transferability must not be assumed.

Whether an annual membership includes monthly HiCoin issues or periodic service allowances, each period's start and end, issue dates and applicable time zone must follow conditions expressly confirmed before purchase; annual payment does not automatically mean that the entire year's allowance is obtained at once. Purchased currency or credits receive the validity protections in Section 10; rollover, availability and late-access treatment of genuine periodic service allowances must follow law and fair, clear purchase conditions. Failure to sign in alone does not justify forfeiting non-expiring purchased currency or failing to honour an express purchase commitment; remedies for non-delivery or non-conformity are handled under Section 12.

Automatically renewing products will clearly show the initial amount, renewal period, next charge or calculation method, cancellation method and important cutoff rules near the purchase button, and obtain express, informed payment authorisation. Unless you cancel as required, the relevant app store or payment channel renews under its valid authorisation; bank settlement and store processing times may differ. A one-time purchase must not be converted to a subscription without authorisation.

Subscriptions purchased through the Apple App Store can be managed in the Apple account's Subscriptions settings; subscriptions purchased through Google Play can be managed under Payments & subscriptions — Subscriptions. Cancellation normally stops the next automatic charge, rather than automatically reversing a completed payment, ending a paid membership early or itself requesting a refund; specific cutoff and effective times depend on the rules shown by the store and applicable law. Uninstalling the app or deleting the account does not automatically cancel an app-store subscription.

Immediate or scheduled effectiveness, price differences and proration for upgrades, downgrades or changes to payment periods follow the relevant store rules and valid product conditions explained before you confirm the change. After cancellation of renewal, membership and monthly entitlements due under the agreement continue throughout the paid term, except for lawful refunds or valid transaction revocations.

Any future free trial, promotional period or discount must disclose its duration, post-promotion price and charge date, whether it automatically becomes paid and how to cancel before enrolment, and meet applicable reminder and authorisation requirements. Mention in these Terms does not mean an unavailable promotion has launched. Price or renewal-entitlement changes require advance notice under store rules and local law and any necessary additional consent; prices for paid periods must not be retroactively increased or acquired entitlements reduced.

12. Refunds, Statutory Remedies, Account Deletion and Discontinuation Entitlements

Cancellation of future renewal, repayment of completed charges, restoration of incorrectly deducted HiCoin and account deletion are separate requests. Statutory withdrawal, termination, quality-guarantee, price-reduction and refund rights take precedence. The Service does not apply a blanket “virtual products are never refundable once sold” rule.

For purchases through Apple or Google, submit requests through the refund channel published by that store; you may also contact support@hiwish.fyi for order checks and assistance. Store decisions and settlement timing follow its processes and we cannot guarantee approval on its behalf, but “the store is responsible” must not be used to refuse remedies we legally owe. We handle lawful transactions for which we collect payment directly under applicable rules. Provide an order number, purchase channel, date and description of the issue, without complete payment credentials or passwords.

After checking missing purchases, duplicate or unauthorised charges, incorrect billing, inability to deliver or failure to meet disclosed material conditions, we will provide reasonable reissuance, correction or repeat performance, or a legally required price reduction or refund. For major failure, refusal to fix or inability to fix within a reasonable time, termination and refunds must be provided under applicable law. A user entitled to a monetary refund must not be forced to accept only HiCoin or vouchers. Additional commercial refunds for a change of personal preference follow channel policies clearly provided before purchase and do not affect statutory withdrawal rights.

Statutory withdrawal rights for distance contracts in regions including the EEA and UK are handled separately according to digital content, ongoing digital services and other actual transaction types. For digital content not on a tangible medium, the relevant exception applies only when all applicable legal conditions are satisfied, including prior express consent to early supply, acknowledgement of the corresponding loss of withdrawal rights and contract confirmation. For ongoing services, requesting early performance and the point at which withdrawal rights are lost are different matters; starting use does not itself remove all cooling-off rights, and performed portions may be reasonably charged pro rata only where law permits. Applicable online withdrawal functions, specific deadlines and retainable receipts must be provided as required; general acceptance of these Terms, pre-ticked boxes or one blanket waiver do not replace the necessary conditions.

Before voluntarily deleting an account, check its balance, membership entitlements and store subscriptions and retain the minimum information needed for transaction requests. Material effects of deletion on data and entitlements must be explained appropriately. You may contact support@hiwish.fyi for checks and lawful refund requests concerning unused purchased balances, undelivered membership or incorrect charges. Voluntary deletion does not automatically create a globally uniform unconditional full refund or remove existing statutory rights; statutory deletion is not conditional on first successfully cancelling a subscription or waiving refunds.

Where our commercial discontinuation, an erroneous ban or another matter not attributable to the user prevents provision of purchased entitlements, performance must be restored or the undelivered part reasonably settled under law, including remaining paid time and unusable purchased balances; free allowances do not replace money legally due. Lawful permanent termination for verified serious violations or fraud may stop future use, and disputed entitlements may be handled only where law permits, with adequate evidence and in proportion to the relevant conduct and loss. The label “permanent ban” does not automatically forfeit all balances, bar every refund or justify indefinite freezing of undisputed entitlements. Temporary investigative restrictions, performed and unperformed services, valid refunds and erroneous enforcement must be accounted for separately; non-waivable consumer remedies remain applicable.

An app store may still renew after account deletion. With the minimum necessary transaction information, you may request a check, store-refund assistance or statutory relief. We cannot promise automatic restoration of deleted private content, former identities or all consumables, or link a purchase to another account without re-verifying identity. A new account does not automatically inherit old information or balances, but statutory rights arising from existing transactions remain.

A valid refund or transaction revocation confirmed by the store or relevant payment channel, or a verified unauthorised payment, may lead to withdrawal of unspent entitlements and cancellation of future issues corresponding to that transaction. Reasonable recovery for amounts actually used or lawfully applied to deductions is limited to what applicable law permits, with verifiable transaction and consumption evidence and clear prior disclosure; any separately required consent must be lawfully obtained. Where withholding from later credits is lawful, the linked transaction, calculation basis, amount, recovered and outstanding portions must be explained and review made available. Recovery must not be duplicated, expanded into unlimited debt unrelated to the transaction or used arbitrarily to forfeit independently purchased later entitlements. An earlier-period refund does not automatically terminate a new paid period; lawful refunds or complaints do not automatically constitute fraud or lose statutory remedies under this paragraph.

For refunds, tax, fraud prevention and disputes, we may retain the minimum necessary transaction records and lawful linking identifiers under the Privacy Policy, without permanently retaining all chats, media or deleted-account information for that reason. Statutory handling periods take precedence; if further information or store handling is needed, we will explain the status and next steps.

For Apple purchases, request a refund at https://reportaproblem.apple.com/ ; instructions are available at https://support.apple.com/118223 . Google Play refund and regional rules are available at https://support.google.com/googleplay/answer/2479637 . Manage renewal through https://apps.apple.com/account/subscriptions/ for Apple or https://play.google.com/store/account/subscriptions for Google Play. Refund eligibility, processing and settlement depend on the transaction, location and applicable rules; cancelling renewal does not automatically refund completed charges. If a link is unavailable or an order is disputed, contact support@hiwish.fyi with the purchase channel, order number, date and description of the issue. Do not send passwords, full bank-card details or unrelated chat content.

13. AI Interaction, Output Limitations and Safety

AI characters and automated replies, and images, video, audio and voices generated or substantially assisted by the system's AI, are AI-generated or AI-assisted content, including media that appears automatically in chats or generation tasks. This section applies wherever such system-generated media appear, including home, explore, chats, character avatars, covers and other locations. This does not classify every original photograph, video or recording uploaded by users as AI-generated. Unless the interface expressly identifies a real person, AI characters are not real people and do not have genuine emotions, consciousness or professional qualifications; narrative settings and characters' statements about themselves must not be treated as real-world facts, professional judgments or separate platform commitments to you.

AI may produce errors, fabrications, bias or inappropriate content; natural-sounding language or voices do not guarantee correctness. Independently verify important information according to its intended use. Do not directly rely on AI for medical, legal, financial, tax or other high-risk decisions or use it as a substitute for qualified professionals.

The Service does not provide emergency rescue, medical diagnosis or crisis-response staffing and does not guarantee real-time monitoring, identification or response to every dangerous situation. If you face immediate physical danger, contact local emergency services or a trusted person able to provide immediate help. We will provide necessary safety notices and take necessary restrictions and handling measures under applicable law and actual risk; this explanation does not remove that responsibility.

Manage interaction time sensibly, maintain real-life support and avoid relying solely on AI characters. This section provides a general explanation; it does not replace AI-identity notices, extended-interaction reminders, synthetic or edited-content labels or other transparency measures required by applicable law in particular interactions, media displays, publication or sharing.

Avoid submitting identity documents, payment information, medical records or another person's private information unrelated to your use. Sensitive content may be processed for a feature you request; purposes, recipients, retention and rights are governed by the Privacy Policy and feature notices. This warning does not release us from data-protection duties.

14. Regional Consumer Supplements and Global Distribution

This section does not exhaust rights in every country or region. Your location, transaction type, targeted sales and purchase channel may make particular mandatory laws applicable; the choice of law, disclaimers, liability cap, content licence and store processes cannot exclude those laws. Local languages, business information and specific rights explanations required by law must be provided under applicable law.

European Economic Area: Where the law applies, you have statutory remedies for digital content/digital services failing to conform to the contract. Withdrawal periods for distance purchases, commencement of performance and exceptions depend on the actual transaction classification and local implementing law. Online contracts with a statutory withdrawal right require applicable online withdrawal functionality and retainable receipts. Material adverse changes to ongoing digital services require advance notice and corresponding exit rights under law. You may lawfully bring claims in a competent local court and retain mandatory protections in your habitual place of residence.

United Kingdom: Applicable rights to reasonable skill and care, conformity with descriptions, digital-content quality, repair/repeat performance, price reduction/refunds and cancellation of distance contracts are unaffected by these Terms. Immediate supply of digital content and commencement of ongoing services are treated separately; starting use does not broadly remove every refund right. Applicable subscription rules must be determined by the law actually in force and the transaction date.

United States: Automatic renewal must comply with applicable federal and state requirements for clear disclosures, informed consent, cancellation and necessary reminders. These Terms do not require mandatory arbitration or waiver of collective proceedings allowed by applicable law. States may have additional prepaid-value, privacy and consumer-remedy rules.

Australia: Where legally applicable, Australian Consumer Law consumer guarantees apply and cannot be excluded. For a major service failure, you may lawfully cancel the service contract and receive a refund for the unprovided part or compensation for reduced value, and may also obtain compensation for other reasonably foreseeable loss. Other remediable problems may require a remedy within a reasonable time, with further legal remedies if not remedied. These Terms do not add a general 14-day change-of-mind refund; statutory consumer guarantees and remedies continue to apply.

Japan: Where Japanese law applies, the notice required under the Act on Specified Commercial Transactions and the disclosure for prepaid payment instruments under the Payment Services Act are published on the Japan: Legal Notice page. Purchased HiCoin has no expiry date. HiCoin included with a membership may be used until the end of the monthly membership period shown in the app, after which any unused amount expires; free promotional HiCoin expires as shown when it is granted. Your unused HiCoin balance is shown in the app under Profile › My HiCoins. HiCoin can be used only for designated digital features within the Service, cannot be transferred, sold or withdrawn, and is not refunded in cash except where required by law, including any refund of remaining balances that the Payment Services Act requires if issuance is discontinued. Complaints and enquiries: support@hiwish.fyi. These Terms do not limit rights under the Consumer Contract Act or other mandatory Japanese law; any provision excluding or limiting our liability applies only to the extent that law permits.

Brazil: Applicable distance-consumer-contract withdrawal and refund rules include the statutory seven-day withdrawal right; digital-download exceptions from other regions do not apply automatically. Required languages, order confirmations, distance-sale and prepaid-value rules, termination disclosures and other mandatory consumer rights in markets including Japan, South Korea, Canada and Quebec are likewise not restricted by the general provisions of these Terms.