Community Guidelines

HiWish Community Guidelines

Version: V1.3. Updated and effective date: October 16, 2026.

HiWish is operated by Xujie Yinli Technology (Shenzhen) Co., Ltd., a company registered in China with Unified Social Credit Code 91440300MAKN3JWB66. Registered address: Room 277, 2/F, Wenzhengxin Building, Building 3, Zone 30, No. 2 Kefa Road, Kejiyuan Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China.

These Guidelines apply to HiWish’s overseas service and help keep its AI and creative community welcoming, useful, and safe. They apply together with the Terms of Service, Privacy Policy, and Account Deletion Instructions. These Guidelines do not limit rights that individuals have under law and that cannot be excluded.

Age requirements and character settings

HiWish’s overseas service is available only to users who are at least 18 and have reached the age required in their location to enter into a contract for this service. Do not evade age restrictions by providing false birth information, borrowing an adult’s account, or using other methods. If an account may not meet the age requirements, we may restrict access first and then perform verification proportionate to the risk. Mistaken decisions may be appealed under these Guidelines.

Every character you create, upload, publish, or use for interaction must be set as at least 18. The character’s appearance, identity, and depiction in the story must not conflict with that setting. Merely adding an “adult” label does not make content that clearly depicts a minor compliant.

Child sexual abuse material, the sexualization of minors, grooming, exploitation, and content that facilitates these activities are prohibited, whether characters are real people, fictional, animated, or AI-generated. We handle related reports, necessary records, and reporting obligations under applicable law. Underage users’ personal information is handled under the Privacy Policy; restricting an account does not mean deletion of its data has been completed.

Scope and basic standards

These Guidelines and the Terms of Service apply together to materials submitted, generated, stored, published, or shared through HiWish, including account information, personas and characters, stories, images, videos, voices, prompts, and conversations. They also apply to any official community that we operate. Private conversations do not become public posts as a result, but must still comply with these Guidelines.

Content involving hate, discrimination, harassment, intimidation, threats of violence, fraud, illegal transactions, invasions of privacy, or the encouragement, instruction, or assistance of self-harm, harm to others, or exploitation of minors is prohibited. We consider context, harm, and applicable law when assessing genuine requests for help, prevention education, news discussions, or fictional storylines. Seeking help should not itself be treated as a violation.

You must not submit or generate materials that infringe another person’s copyright, trademarks, privacy, likeness, voice, or other rights. When using a real person’s photographs, recordings, name, or identifiable characteristics, you must have a lawful basis and any necessary authorization for that use. Permission to upload materials does not automatically include permission for voice cloning, commercial promotion, or depicting that person in fictional intimate situations.

You must not use an identifiable real person to create nonconsensual intimate imagery, pornographic face swaps, fabricated sexual acts, or impersonations used for fraud, defamation, or deception. An AI-generated label, disclaimer, or claim that content is for entertainment only does not automatically secure other people’s rights or excuse unlawful conduct.

Public publication, community discussions, and blocking

Public publication is subject to the publishing eligibility and content requirements provided by the platform. Community interactions such as comments are available only where the relevant feature is actually open. Available features depend on your region, version, and account permissions. Do not bypass publication restrictions.

Treat other members, developers, employees, and moderators respectfully. Personal attacks, bullying, insults, persistent unwanted contact, and organized harassment are prohibited. This does not prohibit reasonable product criticism, issue reports, or good-faith complaints.

Keep discussions relevant. Do not post unsolicited advertisements, spam, unrelated promotions, or repetitive flooding. Relevant comparisons of AI tools and experience sharing are allowed where they are not misleading and do not conceal relevant interests.

Do not publish or share obscene or pornographic material, or provide channels for distributing harmful unlawful content. Restricting users to adults aged 18 or over does not mean the platform permits pornography or other prohibited content. You may report inappropriate content through the channels listed in these Guidelines.

Do not deceptively impersonate a real person, organization, staff member, or moderator, fabricate official notices, or mislead users into believing that an AI character is the real person. When publicly distributing misleading synthetic images or voices, comply with applicable AI labeling and disclosure requirements.

Do not intentionally spread false information, fraudulent claims, or false allegations that may cause substantial harm, or continue spreading such content in disregard of the risks where there are clear reasons to doubt its accuracy. Clearly identified fiction, satire, personal opinions, and good-faith discussion do not automatically violate these rules merely because they differ from the platform’s views.

Names, descriptions, and categories must accurately reflect the content. Do not use misleading tags, spam keywords, or repeated submissions to evade moderation. Repeated or malicious violations may result in content restrictions or account measures, with handling and appeals as described below.

You may use the creator-blocking controls provided by the service to reduce the public works you see from that creator and manage blocks through the relevant settings. Blocking does not delete existing conversations or replace reporting unlawful or harmful content to the platform.

How to provide useful issue or violation reports

Where possible, state when the issue occurred, the app version, the relevant character/story/content link or ID, the location in the conversation, and the expected and actual behavior. Screenshots or recordings may help us locate the issue, but you are not required to submit private conversations or personal information unrelated to it.

Redact sensitive information such as passwords, verification codes, payment credentials, and unrelated third parties’ personal information. When reporting unlawful or intimate imagery, prioritize information that allows us to locate it; do not republish or forward the material simply to report it. We may request necessary additional information to verify a specific issue, but do not require you to contact the reported person first.

Be clear, act in good faith, and be constructive. Even if a report is incomplete, we will assess it when we can locate the risk. Incomplete formatting will not justify delaying necessary measures against an obvious urgent risk. Nonconsensual intimate imagery is subject to the “Urgent removal requests for nonconsensual intimate imagery” procedure below.

AI identity, safe use, and crisis-service limitations

AI characters and replies in HiWish are generated by computer systems and may fabricate facts, overlook risks, or give inappropriate advice. Characters are not real people and do not have actual professional qualifications suggested by their fictional identities. Unless we explicitly state otherwise, chats are not provided in real time by human staff. Do not rely solely on AI replies for medical, legal, financial, or other significant decisions.

The service is intended for creativity, entertainment, and general conversation. It does not provide medical diagnosis, psychotherapy, emergency assistance, or real-time crisis monitoring. We do not guarantee that we can identify every crisis or contact emergency services in time. If someone is in imminent physical danger, contact local emergency services immediately or seek practical help from a trusted person nearby.

The system includes safety detection for explicit self-harm or suicide risk in some text inputs. When risk is detected, it may pause the relevant role-play and direct you to real-world help. These notices do not mean that a human has taken over, emergency services have been notified, or every other input and generation path is reliably covered.

Pay attention to the time you spend using the service and to your real-life needs. Do not let AI relationships replace necessary real-world support, or pay money, disclose private information, or engage in dangerous behavior at a character’s request. If an abnormal reply encourages harm, extortion, manipulation, or secrecy, stop that interaction and report it.

Use HiWish for its designed purposes. Do not crack, attack, bypass safeguards, abuse accounts, or manipulate the system for harmful purposes. Do not ask for or disclose other people’s passwords, verification codes, sign-in credentials, or account information in the community. When reporting a security issue in good faith, avoid accessing unrelated data or expanding the impact, and explain it through our contact channels.

Measures, statements of reasons, and appeals

Private AI conversations are not public community posts. Necessary automated processing and authorized, limited human access for providing features, protecting safety, handling specific reports, or complying with legal obligations are governed by the Privacy Policy. These Guidelines do not grant a right to publicly display, advertise with, or arbitrarily use private conversations. We do not promise never to review private content or continuously monitor all content with human staff.

You may use reporting options currently provided in the interface or email support@hiwish.fyi. Considering severity, context, recurrence, harm, and applicable law, we may take proportionate measures such as requesting changes, refusing generation, restricting content, suspending features, or taking account action. Urgent risks, clearly unlawful content, or serious abuse may require necessary protective action first. Good-faith complaints and lawful exercise of rights will not themselves be penalized.

We will explain the affected content or account, principal facts, rules relied on, and available appeal channels through an appropriate channel where you can be reached. Where Article 17 of the EU Digital Services Act applies, we will provide a clear and specific statement of reasons under its applicability conditions and statutory exceptions, including the scope of the action, relevant facts, legal or contractual grounds, automated means used, and available remedies, no later than when the restriction is imposed. Where law requires confidentiality of particular information, disclosure will be limited only as permitted and will not remove other explanations that must be provided by law.

If you believe an action was mistaken, you may send information allowing us to locate the decision and the reasons for your appeal to support@hiwish.fyi. We will reassess the relevant facts and communicate the review outcome. An appeal does not automatically restore content that may be unlawful or endanger safety. You may still complain to regulators or seek judicial remedies under law.

For online-platform services subject to Article 20 of the EU Digital Services Act without an applicable statutory exemption, such as the micro- or small-enterprise exemption, eligible users and notice submitters may lodge electronic complaints free of charge through an effective internal complaint channel for at least six months from the day they are informed of the relevant decision. Complaint decisions are supervised by appropriately qualified staff and are not based solely on automated means. We provide reasoned decisions and information about certified out-of-court dispute settlement and other remedies as applicable. An exemption does not remove statements of reasons or other legal duties that still apply.

Independent communications outside HiWish are generally outside the service’s moderation scope. If off-platform conduct directly relates to a real-world threat against HiWish users, fraud targeting the service, or evasion of measures, we may address service-related risks on the basis of reliable evidence. Even if an account is permanently terminated, balances, subscriptions, unperformed services, and refunds are settled separately under the Terms of Service and rights that cannot be excluded by law. A ban label does not automatically forfeit all paid entitlements.

Contact us

HiWish is operated by Xujie Yinli Technology (Shenzhen) Co., Ltd., registered in China, with registered address at Room 277, 2/F, Wenzhengxin Building, Building 3, Zone 30, No. 2 Kefa Road, Kejiyuan Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China. You may contact support@hiwish.fyi for general questions, violation reports, moderation appeals, personal-information rights, and account-deletion requests.

When emailing, use “Violation Report,” “Moderation Appeal,” “Intimate Imagery Removal,” or “Account deletion request” in the subject and provide only information necessary for locating and verifying the matter. You may report content involving you or make applicable personal-information requests even without a HiWish account. Do not send passwords or verification codes.

Urgent removal requests for nonconsensual intimate imagery

We prohibit distributing a person’s intimate imagery without their consent, including real photographs or videos and digital forgeries, such as AI-generated imagery or face swaps, in which the person is identifiable. The depicted person or their authorized representative may email support@hiwish.fyi with the subject “Intimate Imagery Removal.” Registration, sign-in, and prior discussions with the publisher are not required. You may also use the app’s reporting category for intimate imagery or face-swap forgeries. To make a valid removal request under this section, include the necessary information listed below.

Please provide in writing: (1) the physical or electronic signature of the depicted person or their authorized representative; (2) a link, content ID, account, location, or other information sufficient for us to locate the content; (3) a brief statement of your good-faith belief that the intimate imagery was published without the depicted person’s consent, with relevant information helping us verify this; and (4) contact information we can use to reach you. Representatives should explain their authorization. Provide only necessary information. You do not need to republish the imagery or report every duplicate copy.

Where the United States TAKE IT DOWN Act applies and HiWish is a covered platform under that law, we will remove the intimate imagery as soon as possible and no later than 48 hours after receiving a valid removal request, and within that period make reasonable efforts to identify and remove known identical copies. If another applicable law requires stricter measures or a shorter deadline, that requirement applies. Other related reports are also assessed and handled as promptly as their risk requires.

We will acknowledge receipt and provide identifying information for follow-up. If necessary information is missing, we will explain what must be supplemented. Where clearly unlawful content or an urgent risk can be located, access may be restricted first. After handling the request, we will explain the outcome or, where legally permitted, reasons for not removing the content and provide a way to submit further information or request review. Ordinary ticket queues, reporting limits, or internal review do not extend applicable statutory deadlines.