Account Deletion Instructions

Delete Account in the app

Version: V1.3. Updated and effective date: October 16, 2026.

1. Open HiWish and sign in. 2. Go to “Me > Settings > Account and Security > Delete Account.” 3. Read the account-deletion notice on the page, confirm your choice, and submit. The displayed labels may differ slightly by language or version.

Deleting an account differs from uninstalling the app, signing out, or stopping use. Save content you still need before submitting and read the sections below on store renewals, paid entitlements, and limited retention. Once account deletion is confirmed, ordinary use of the account will cease. This does not mean all online data, third-party copies, and backups have been erased at the same instant.

In-app requests are verified on the basis of the current authenticated session and your confirmation. Further verification proportionate to the risk may be used where necessary to prevent unauthorized deletion. We do not universally require new identity documents, SMS verification, contact with human support, an explanation of your reasons, or a prior waiver of refund rights. If you cannot use the app, your account is restricted, or you need to retrieve personal information, contact us as described below and in the Privacy Policy.

How to request deletion when you cannot use the app

If you cannot sign in or use the app, email support@hiwish.fyi with the subject “Account Deletion Request.” You may use the email address associated with the account. If you cannot access the original address, your sign-in method does not provide a reachable email, or you use Apple’s hidden email address, you may contact us from another address where you can receive replies and explain the situation. You do not need to reinstall the app to make this request.

Provide information that reasonably allows us to locate the account, such as its ID, sign-in method, or associated email address. We request only verification information proportionate to the risk and necessary to prevent unauthorized deletion and comply with relevant law, and provide reasonable alternatives. Do not send passwords, verification codes, or complete payment-card information.

We will handle requests promptly and complete the required response and deletion measures within the periods prescribed by applicable law, explaining necessary verification and progress concerning the account and principal online data. Statutory starting points, shorter deadlines, or other more favorable requirements take priority. Verification must not arbitrarily delay statutory deadlines. Cessation of account use after verification and erasure of different copies are separate steps; response periods or lawful extensions for general privacy requests will not automatically justify delaying deletion.

If a legally permitted reason prevents completion of part of a request or requires suspension or an extension, we will explain the specific basis, scope, expected handling arrangements, and available remedies within the statutory period. The outcome will distinguish account closure, cleanup of principal online data, limited retention, and restricted copies still awaiting erasure. More favorable commitments or mandatory protections already applicable are not retroactively withdrawn by an update to this Notice.

Deletion scope, cessation of account use, and paid entitlements

A valid account-deletion request first ends ordinary use of the account. Related sessions for our service will cease to be valid, and the old identity will no longer sign in to that account. Cleanup of profiles, public works, media, and other copies continues under applicable law and the scope below. Disabling sign-in, closing a profile page, or hiding a username does not itself mean all data has been erased.

A deletion request covers personal information associated with the account, including display names, biographies, avatars, and persona settings, as well as characters, stories, conversations, voices, uploaded or generated images, videos, and other media. For public works and related online copies under our control, we carry out takedown, erasure, or other applicable measures as required by law. Minimum information that must be retained under law, caches, backups, and copies held by providers acting on our behalf are handled separately under the next section and the Privacy Policy.

Copies you shared with third parties, copies downloaded to other people’s devices, or copies lawfully held by independent third parties may be outside our direct control. Where required by law, we will notify relevant recipients or assist with requests, without using third-party possession to avoid our own obligations. For accounts using third-party sign-in such as Sign in with Apple, the corresponding authorizations and tokens are handled under applicable platform requirements and law. Revoking a session for our service differs from revoking third-party authorization.

After the account ceases to be usable, you cannot continue using HiCoin and membership entitlements through it. Balances, membership, and unperformed services are settled under the Terms of Service, purchase disclosures, and applicable mandatory law. Requesting deletion does not waive rights to refunds, remedies for undelivered services, or disputes over incorrect charges. Necessary transaction, balance, or settlement records may be retained on a limited basis for statutory financial, refund, and dispute-handling purposes; this does not mean the account remains active or can be restored.

If you verify your identity again through an existing sign-in channel after deletion, we may create a new account with a new account ID under the rules then in force. Old stories, conversations, information, and balances are not automatically restored or transferred, and new-user benefits already claimed are not reissued as a result. Deleting or creating an account does not bypass bans, age restrictions, or other lawful restrictions.

Limited retention, risk records, and backups

Purchase, payment, refund, and necessary balance-settlement records are retained only for lawful and necessary purposes such as tax, accounting, statutory financial duties, and specific disputes. Periods are determined by applicable law and the needs of the specific dispute. This does not justify retention of unrelated complete chats, avatars, or media, or maintenance of an account that remains usable.

Necessary security logs are retained for periods determined by their category, the continuing necessity of the risks addressed, and applicable law. Use less information or shorter periods where they achieve the purpose. Minimum relevant evidence is retained separately and reviewed periodically only where required by law or genuinely necessary for specific legal claims. General security needs do not justify routine retention of complete chats, prompts, or media.

To prevent repeated benefit claims, fraud, or evasion of lawful restrictions, we may retain, as necessary, keyed-hash identifiers linking sign-in identities, devices, or networks, together with benefit-claim and enforcement records. Hashing does not automatically make information anonymous. Retention and erasure are determined separately by each category’s verification purpose, duration of risk, enforcement period, and applicable law. Bans and other restrictions are not automatically lifted merely because an account is deleted or recreated.

Caches, backups, and copies held by providers acting on our behalf may follow erasure processes different from those for principal online data. Backup access is restricted to necessary disaster-recovery purposes and copies are erased under rotation rules. Deletion records are reapplied after restoration to prevent deleted information from returning to ordinary service use. We issue necessary deletion or return instructions to providers and follow up on the results as required by law. Material retained for legal duties must not be repurposed for unrelated uses.

Our handling outcome will explain categories retained under law or still awaiting erasure, their purposes, retention periods or determining criteria, and available rights and remedies. You may continue to make applicable requests for access, correction, erasure, restriction of processing, or objection at support@hiwish.fyi.

Account deletion, renewal cancellation, and refunds

Auto-renewable subscriptions purchased through the App Store or Google Play are managed by the relevant store. Deleting a HiWish account or uninstalling the app does not normally cancel a store subscription automatically, and the store may continue charging you. Turn off unwanted renewals on the relevant store’s subscription-management page and rely on its displayed cancellation result and expiration date. Canceling renewal normally stops only future renewals and does not automatically produce a refund.

Before submitting account deletion, check subscriptions, HiCoin, and unused entitlements in purchase records or store pages available to you. App Store subscriptions can be managed at https://apps.apple.com/account/subscriptions/; Google Play subscriptions can be managed under “Payments and subscriptions” in Google Play. Even if a subscription has not expired, you may request deletion immediately under law. If you choose to use remaining entitlements first, you may submit deletion yourself after they expire.

For store purchases, request refunds through the relevant store’s refund channel. You may also contact support@hiwish.fyi for order reconciliation or purchase disputes, and we will assist with transaction information we can verify. Store procedures do not exclude remedies you have against HiWish under law or cause all refund rights to be automatically waived when you delete an account or it is restricted.

If charges continue after account deletion, promptly contact the relevant store and support@hiwish.fyi with necessary order information to check the original transaction, renewal, and refund situation. You do not need to resubmit deleted chats or stories to raise a billing dispute. Limited retention of necessary purchase records supports reconciliation and does not mean the old account can be restored.

For Apple purchases, request a refund at https://reportaproblem.apple.com/ ; instructions are available at https://support.apple.com/118223 . Google Play refund and regional rules are available at https://support.google.com/googleplay/answer/2479637 . Manage renewal through https://apps.apple.com/account/subscriptions/ for Apple or https://play.google.com/store/account/subscriptions for Google Play. Refund eligibility, processing and settlement depend on the transaction, location and applicable rules; cancelling renewal does not automatically refund completed charges. If a link is unavailable or an order is disputed, contact support@hiwish.fyi with the purchase channel, order number, date and description of the issue. Do not send passwords, full bank-card details or unrelated chat content.